Frequently Asked Questions

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You can contact our Customer Service 24/7 by email at or via the contact number +385992004440 (Calling and SMS/WhatsApp messaging).
After you fill out and submit our request form on the website, our team will contact you to provide a quote and complete your reservation process.
We have two main classes of vehicles available for your transfer: all are modern, well-equipped, and spotlessly clean. These include standard cars that seat up to 4 passengers and comfortable vans that seat up to 8 passengers. If you’d like another type of vehicle or have a special request, we can also accommodate your needs.
Your transfer includes all costs associated with the transfer, such as any freeway tolls or fuel. You will always know the price we quote you in advance, so there will be no surprise expenses.
Cash and Card payments are available. We accept almost all credit and debit cards, and we also offer the convenience of PayPal. Depending on the service, you can either pay the full amount upfront or deposit a part of the total sum.
For departures from the airport, the included waiting time is 45 minutes. For all other starting points, 15 minutes. If the waiting time exceeds the above limits, extra charges could be applied.
Please contact your driver on the number received. You can also contact our Customer Service to assist you.
Our rates do not include a driver's tip. Any extra gratitude for the extraordinary service of your driver is completely at your discretion and highly appreciated by the drivers!
Your mobile number will be used if we need to contact you in case of an emergency, for example, if your driver is experiencing difficulties locating you at the time of pickup.
Make sure to choose the city/town or the airport while selecting the route on our booking form. During the booking process, you will be asked to enter your full pick-up/drop-off address.
Food and beverages are allowed during the transfer. Any damages or necessary cleaning may incur extra charges. It is possible to add an extra stop on the route for food and drinks.
You are welcome to bring your foldable wheelchair at no extra charge. Please make sure to choose a vehicle that is large enough to accommodate all passengers, luggage, and the wheelchair.
Child seats are required as the safety of children's transportation is regulated by law, and there are penalties for not using them. We offer infant seats (0-1 years old), child seats (1-5 years old), and booster seats (5-12 years old) for an additional charge.
You can bring your child seat. Please consider that it takes up space for one person, so make sure to select the appropriate vehicle while booking.
There is a possibility to add more than one extra stop while making your online booking, limited to 10 minutes for an additional charge.
You can take your pet on a transfer without an extra charge, provided it is properly placed in a travel box or bag. Please ensure your pet does not disturb the driver and that the vehicle remains in good condition for the next customers.
If you have extra luggage that requires a larger vehicle category, you must book a larger vehicle.
All our passengers have injury insurance in the event of a car accident. We also suggest purchasing travel insurance every time you travel, so you can travel without worries.
You can request an invoice by providing us with the company’s details (name, fiscal address, VAT number).
We provide a private transfer service for the number of passengers specified in your reservation. The vehicle is at your disposal for your group only.
If you need to cancel or change your reservation, please contact us immediately, and we will do our best to accommodate your changes and cancellation. Unfortunately, if the cancellation or change in the transfer is at short notice, we may not be able to assist – however, we will always try to do our best.
If the service you have received did not meet your expectations, please contact us, and we will review your case. Any issues during travel should immediately be brought to our attention to assist.

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